The Brian Wright Show Podcast

Grow your Practice with the Psychology of 5-Star Customer Service

Brian Wright Season 2 Episode 2

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The absence of psychology means the absence of customer service. Simply, put your patient experience suffers, which means your conversion suffers. Why? People purchase your experience and not the treatment/goods you sell. This episode dives deep into the psychology of customer service and how to provide an experience to your clientele to defeat your competition.