New Patient Group Podcast

Grow your Practice with the Psychology of 5-Star Customer Service

January 09, 2019 Brian Wright Season 2 Episode 2
New Patient Group Podcast
Grow your Practice with the Psychology of 5-Star Customer Service
Chapters
New Patient Group Podcast
Grow your Practice with the Psychology of 5-Star Customer Service
Jan 09, 2019 Season 2 Episode 2
Brian Wright

The absence of psychology means the absence of customer service. Simply, put your patient experience suffers, which means your conversion suffers. Why? People purchase your experience and not the treatment/goods you sell. This episode dives deep into the psychology of customer service and how to provide an experience to your clientele to defeat your competition. 

Show Notes

The absence of psychology means the absence of customer service. Simply, put your patient experience suffers, which means your conversion suffers. Why? People purchase your experience and not the treatment/goods you sell. This episode dives deep into the psychology of customer service and how to provide an experience to your clientele to defeat your competition.